AHA conducted the second round of assessments of 72 HACC service providers against the HACC National Service Standards.

Services providers included 58 HACC-funded non-government organisations and 14 government-operated services. The agencies were highly varied in size and services provided, and included specialist services for Aboriginal and culturally and linguistically diverse groups.

This project was similar to the assessments previously conducted in both Victoria and ACT, and involved training around 110 agency staff in relation to the standards, as well as conducting desk-based appraisals, site visits and assessments.

AHA’s assessment process involves working closely with the agency, reviewing evidence sources, and consulting with staff. Clients’ satisfaction with the services was also assessed via a multi-lingual survey.

93% of agencies rated the assessment program overall as either excellent or good, and felt they had appropriate and adequate opportunity to comment on, and provide input to, the final report and action plan.