The Department implemented a new Quality Reporting Model and Accountability Framework for community care services. The Framework is the process by which providers tell the Department how the services they provide meet the objectives and requirements of the respective programs.

The Framework was a groundbreaking initiative to provide a single accountability framework encompassing the different quality standards and requirements of three commonwealth funded programs – Community Aged Care Packages (CACP), Extended Aged Care at Home (EACH) and the National Respite for Carers Program (NRCP).  This initiate subsequently led to the development of the Community Care Common Standards (CCCS), including the HACC program.

AHA were engaged to refine and deliver national training for Departmental assessors regarding the new Accountability Framework.  Specifically, AHA trained assessors how to apply the Framework to review the quality of care and services provided by agencies funded under the CACP, EACH and NRCP programs.

The training outcomes included providing participants with:

• A detailed understanding of the Accountability Framework and its reporting system for CACP, EACH, and the NRCP
• Information and skills to review and analyse provider performance in a consistent manner
• Appreciation of legislative, contractual and cultural cognisance required by providers
• Knowledge required to conduct validation visits.