SERVICES - PROGRAM ADMINISTRATION

AHA combines health sector expertise with program administration services

Program administration

AHA provides efficient and effective administration services for government, which yield cost savings and improved services. Current government programs supported by AHA deliver important health services to the Australian public, valued at over $3 billion.

We draw on our established infrastructure and specialist systems, in combination with our large workforce and extensive health sector knowledge and experience, to deliver administrative services which support governments to deliver important programs.

AHA’s approach is flexible and responsive, collaborating with stakeholders to develop and improve processes and to adapt swiftly to constantly changing policy, program and external environments.

Our goal is that our program administration services meet the highest possible standards in terms of professionalism, accountability and reporting. AHA’s extensive quality systems mean that we consistently deliver to these standards. We understand the importance of a strong customer service approach and treat all the individuals and organisations that we serve on behalf of our government clients, as important and valued customers.

AHA’s administration services are tailored to meet the specific needs of the government programs we administer, examples include:

  • Receiving and processing applications
  • Evaluating applications, including review by specialist staff
  • Making funding determinations or recommendations
  • Payment administration and acquittal
  • Providing help desk support services
  • Developing databases and/or application processing systems
  • Survey distribution, receipt and follow-up
  • Contract management
  • Audit and compliance activities
  • Mail fulfilment services
  • Data analysis
  • Program reporting.

View program administration project examples

Excellence. It's in our DNA.
Overview of services

Overview of services

AHA is nimble and innovative and has invested significantly in technology solutions. Our hand-picked staff include the top-tier of Australia’s consultants, technicians and support personnel, who together bring an unmatched level of expertise to each engagement.

Within AHA, each sphere of activity is managed by a separate dedicated workstream. Each workstream is composed of a high-performance team with specific roles and complementary talents and skills. Our workstreams are: Evaluation and advisory | Program administration | IT solutions. Our projects encompass most aspects of health and human services, broadly grouped as:

Aged Care, Blood & Organ Donation, Chronic Illness, Community Care, Diagnostic Services, Disability Services, Education & Childhood Development, First Nations, Hospitals & Acute Care, Mental Health, Pharmaceuticals, Primary Care, Public & Preventative Health, Rural Health, Social Services, Veteran Health.

View Featured Projects

Evaluation and advisory

Evaluation and advisory

AHA is skilled in assessing the appropriateness, effectiveness and efficiency of programs and initiatives; collecting and analysing data to inform decision-making; and providing practical, evidence-based findings and recommendations.

AHA’s evaluation and advisory workstream produces reports that are clear, concise and actionable. We don’t just acquire data, we interpret it. Our work is meticulously researched and our independent status allows us to deliver a rigorous analysis of the evidence and draw robust conclusions.

We apply these skills in projects across settings ranging from small community-based organisations to state-specific initiatives and large national programs.

Many of our evaluations involve sensitive topics and working with potentially vulnerable people. We’re skilled in the use of culturally appropriate approaches and committed to dealing sensitively and ethically with vulnerable individuals.

Our approach is informed by current evaluation theory and best practice, and is designed to suit the requirements of each project. We favour a mixed-methods approach to allow triangulation of information from quantitative and qualitative sources, while seeking to minimise the impost on stakeholders.

View evaluation and advisory projects

Program administration

Program administration

AHA delivers efficient and effective administrative services that support our clients to deliver important programs.

We draw on our established infrastructure and specialist systems, in combination with our sector knowledge and experience, to deliver customer-focused program administration services.

Our approach is flexible and responsive, working with clients to develop and improve processes and to adapt swiftly to constantly changing policy, program and external environments. Our goal is that our program administration services meet the highest possible standards in terms of professionalism, accountability and reporting. Our robust quality systems mean that we consistently deliver to these standards.

We understand the importance of a strong customer service approach and treat all the individuals and organisations that we serve on behalf of our clients as important and valued customers.

Our administration services are tailored to meet the specific needs of the programs we administer, including:

  • Receiving and processing applications
  • Evaluating applications, including review by specialist staff
  • Making funding determinations or recommendations
  • Payment administration and acquittal
  • Providing help desk support services
  • Developing databases and/or application processing systems
  • Survey distribution, receipt and follow-up
  • Contract management
  • Audit and compliance activities
  • Mail fulfilment services
  • Data analysis
  • Program reporting.

View program administration projects

IT solutions

IT solutions

Over the past 15 years, AHA has developed and deployed critical systems for state and federal governments, demonstrating our capacity and breadth of technical expertise to provide innovative and best-practice IT solutions.

Our technology solutions address a wide range of purposes, including online claiming portals, data collection tools and program management software. We currently administer numerous specialised programs on behalf of governments, and have developed, deployed and now maintain custom IT systems to support these programs.

We are experienced in the ISM and other government security frameworks and have coordinated integration between our custom IT systems and COTS applications used by a variety of service providers that utilise our platforms.

Our dedicated team of IT professionals include software developers, business analysts, system testers, data engineers and user experience specialists. We have expertise in .Net, C#, and ASP frameworks, web technologies such as HTML5, CS3, JavaScript and PHP, and MySQL, SQL Server database systems. This enables us to harness and integrate our in-house systems with leading external technologies such as Zendesk, Power BI and Qualtrics.

Our team has a strong track record of rapidly developing sophisticated custom system solutions that facilitate secure data submission, storage, processing, reporting and sharing. We also routinely monitor and conduct regular maintenance on our systems to ensure optimum performance and ongoing security.

Current projects that demonstrate AHA’s IT expertise include: