AHA develops sophisticated custom IT solutions to facilitate secure data submission, storage, processing, reporting and sharing.

Overview of services

AHA is nimble and innovative and has invested significantly in technology solutions. Our hand-picked staff include the top-tier of Australia’s consultants, technicians and support personnel, who together bring an unmatched level of expertise to each engagement.

Within AHA, each sphere of activity is managed by a separate dedicated workstream. Each workstream is composed of a high-performance team with specific roles and complementary talents and skills. Our workstreams are: Evaluation and advisory | Program administration | IT solutions. Our projects encompass most aspects of health and human services, broadly grouped as:

Aged Care, Blood & Organ Donation, Chronic Illness, Community Care, Diagnostic Services, Disability Services, Education & Childhood Development, First Nations, Hospitals & Acute Care, Mental Health, Pharmaceuticals, Primary Care, Public & Preventative Health, Rural Health, Social Services, Veteran Health.

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Evaluation and advisory

We deliver evaluation and advisory services for the government sector. Our experienced consultants apply their knowledge and expertise to help you navigate complex and ever-changing landscapes.

AHA appreciates the pressures on the government sector, including the need to be strategic, responsive and accountable. As a well-resourced yet nimble organisation, we provide support at an unrivalled pace.

As specialists, we have deep knowledge and experience that ensures the solutions we suggest are relevant, robust and realistic. We recruit high achievers who navigate complexity to secure outstanding results for our clients.

Evaluation services

Our approach to each project is informed by current evaluation theory and best practice, balanced with pragmatism

Our skilled evaluators are experienced in developing tailored evaluation frameworks. We ensure that each framework is adaptable to the unique needs of our clients.

We are experts in stakeholder engagement and liaison, across diverse sectors and communities.

With extensive knowledge of qualitative and quantitative methodologies, we are ideally placed to systematically collect, analyse and interpret information.

We produce practical, evidence-based findings and actionable recommendations designed to inform decision-making and support improvement.

Advisory services

Our advisory services include:

• policy development, implementation and review
• governance review and redesign
• stakeholder mapping and development of engagement strategies
• stakeholder consultation, including exploring sensitive topics with vulnerable community members
• survey design, distribution and follow-up
• discussion paper development and dissemination
• data collection, analysis and management, including creating and maintaining bespoke reporting tools
• resource development, dissemination and review (e.g. for community members, health practitioners), including translation and user acceptance testing
• literature scans, evidence mapping and gap analysis
• secretariat services
• strategic and operational planning
• situation analysis
• issue and crisis management
• change management.

Our capability is demonstrated by the many projects we have successfully conducted across a wide range of settings – from small remote services to interjurisdictional initiatives and major national programs.

View evaluation and advisory projects

Program administration

AHA delivers efficient and effective administrative services that support our clients to deliver important programs.

We draw on our established infrastructure and specialist systems, in combination with our sector knowledge and experience, to deliver customer-focused program administration services.

Our approach is flexible and responsive, working with clients to develop and improve processes and to adapt swiftly to constantly changing policy, program and external environments. Our goal is that our program administration services meet the highest possible standards in terms of professionalism, accountability and reporting. Our robust quality systems mean that we consistently deliver to these standards.

We understand the importance of a strong customer service approach and treat all the individuals and organisations that we serve on behalf of our clients as important and valued customers.

Our administration services are tailored to meet the specific needs of the programs we administer, including:

• Receiving and processing applications
• Evaluating applications, including review by specialist staff
• Making funding determinations or recommendations
• Payment administration and acquittal
• Providing help desk support services
• Developing databases and/or application processing systems
• Survey distribution, receipt and follow-up
• Contract management
• Audit and compliance activities
• Mail fulfilment services
• Data analysis
• Program reporting.

View program administration projects